Customer Support Officer

We are currently recruiting on behalf of our government client who is looking for an experienced customer service officer to join their team on a temp basis. There is a very high possibility of contract extending.

Hourly Rate: $37.36/Hourly plus super
Location: Joondalup - WA
Contract: 12 months (very high possibility of extension)

Australian Citizenship is required to be eligible for this position

Key Responsibilities:

• Managing and resolving participant matters by actioning planning tasks.

• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.

• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.

• Managing the team shared email inbox, appointments and telephone enquiries.

• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.

• Undertaking research and investigation activities and preparing associated reports and correspondence.

• Undertaking a range of data entry activities and ensuring follow up is completed.

• Receiving and recording complaints and other feedback in the Business systems

Please note: Australian Citizenship is required to be eligible for this position

If this position is of interest to you, please click on "APPLY" or email your updated resume to avani.limaye@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.